POLICIES

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not,we are happy to accept a return. Unworn jewelry in original condition may be returned within 30 days of receipt.

All jewelry purchased online must be returned directly to r. canady jewelry and not to any retail stores. We are unable to accept any returns for items bought in another retail store or on another website. If this is the case, please refer to their return policy for further instruction.

Please send an email to robyn@designsbyrcanady.com for instructions on returning an item. Purchases over $200 are eligible for free returns, please contact us for a shipping label.

Repairs

Due to the delicate nature of our jewelry, some damage may occur during the life of the product. For damage caused by normal wear-and-tear, we are happy to repair the item for free. In cases where a repair fee is necessary, we make every effort to keep that cost as low as possible.

If you have an item that needs repair, email us at robyn@designsbyrcanady.com. Please include a description of the item, and how it has been damaged.

Upon receipt of your repair, we will email a confirmation and inform you of any repair costs. We require 2-4 weeks to process all repairs. If a fee is involved, payment must be received before we can ship your item.

Lost items are not considered a manufacturing defect. We recommend that you periodically inspect claps and other closures for secure fit. If adjusting is needed, please submit for repair.

Personal Message with Gift

If you would like us to include a personal message with your shipments, simply write your message in the notes section during the checkout process.

Sales Tax

Applicable sales tax will be charged on total merchandise for orders shipped in the state of Georgia.